Privacy Policy

At DH Plumbing & Heating, we are committed to respecting and protecting your privacy. This privacy policy outlines our procedures regarding the collection, use, storage, and disclosure of personal information when you visit our website, contact us by email or phone, or use our services in any capacity. This document is intended to inform you about how we handle your personal data and your rights under applicable privacy regulations, including the General Data Protection Regulation (GDPR). DH Plumbing & Heating, referred to throughout this document as “we,” “us,” or “our,” operates this website and provides plumbing and heating services. We are the data controller of any personal data collected through our platforms and interactions. If you have any inquiries regarding how we use your personal information or wish to make a formal request concerning your data, you may contact us via email at [email protected] or by telephone at 0870952392. We collect personal data that is necessary for us to deliver our services and respond to inquiries. This includes, but is not limited to, your name, email address, phone number, home address (when applicable to service appointments), and any other information provided voluntarily via our website, phone communications, or in-person interactions. Additionally, technical data such as browser type, IP address, and usage statistics may be collected automatically through analytics tools and cookies. The lawful bases for processing your data include your consent, the necessity to perform a contract, compliance with legal obligations, and our legitimate interest in operating and improving our business. We do not collect personal information unnecessarily and do not retain it longer than needed. Your data is only kept as long as required to fulfill the purpose it was collected for, including legal and regulatory obligations. Our data handling includes technical and administrative safeguards designed to protect your personal information against unauthorized access, loss, disclosure, or misuse. Where data is transferred outside the European Economic Area (EEA), such transfers are done in accordance with GDPR requirements, using appropriate legal safeguards to ensure adequate protection. As a user within the EEA, you have specific rights under GDPR, including the right to access your data, correct inaccurate information, request deletion, object to processing, and exercise your right to data portability. You also have the right to withdraw consent at any time where consent was previously provided. All requests regarding your personal data should be directed to [email protected], and we endeavor to respond within one calendar month. In the event that you feel your rights under data protection laws have been infringed, you may lodge a complaint with the Data Protection Commission in Ireland at www.dataprotection.ie. We may engage third-party services for the purpose of analytics or advertising. These services may collect data in accordance with their own privacy policies and may use cookies or other tracking methods. We do not share personally identifiable information without consent, unless required to do so by law. Our website may link to external websites. Please be advised that we do not operate or control these websites and therefore are not responsible for the content or privacy practices of such third parties. This cookie policy describes what cookies are and how they are used on this website. Cookies are small data files stored on your device that help websites remember information about you. We use session cookies, which expire when your browser is closed, and persistent cookies, which remain until manually deleted. Cookies may be first-party (set by our website) or third-party (set by analytics or advertising providers). Necessary cookies are used for basic functionality. Functional cookies store user preferences. Analytical cookies help track site usage and performance metrics. Social media cookies allow tracking of content engagement and enable remarketing. You can control cookie settings in your browser. You may delete existing cookies or block new ones, but this may affect website functionality. Learn more at www.internetcookies.org. We reserve the right to update this policy at any time. Changes will be posted to this page and continued use of the website implies acceptance. Last reviewed: May 19, 2025. For questions or data requests, please email [email protected] or call 0870952392. This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You respond to our advertisements and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to contact and support you, as well as to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. Interpretation and Definitions - Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions - For the purposes of this Privacy Policy: Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to . Device means any device that can access the Service such as a computer, a cellphone or a digital tablet. Personal Data is any information that relates to an identified or identifiable individual. Service refers to the advertisement, website, or application. Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to other companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Collecting and Using Your Personal Data Types of Data Collected While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: First and last name,Email address,Phone number,Location details such as your address, city or country Any other data such as personal preferences, requirements or comments Use of Your Personal Data -The Company may use Personal Data for the following purposes: To provide and maintain our Service , including to monitor the usage of our Service. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. To manage Your requests: To attend and manage Your requests to Us. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. We may share Your personal information in the following situations: With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. With Your consent: We may disclose Your personal information for any other purpose with Your consent. Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. Disclosure of Your Personal Data Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: Comply with a legal obligation Protect and defend the rights or property of the Company Prevent or investigate possible wrongdoing in connection with the Service Protect the personal safety of Users of the Service or the public Protect against legal liability Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. Changes to this Privacy Policy We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. This Privacy Policy was last updated on 2024/04/03 13:02:11 Contact Us. If you have any questions about this Privacy Policy, You can contact us via email at above mentioned